Support and Customer Service

Technical: Integrity

 

How can I be sure that players are not colluding when I play in DoylesRoom?

Our Security Department is cognizant of the danger collusion presents to the integrity of the games and consequently any players attempting to collude at DoylesRoom will be permanently banned from our games.

DoylesRoom have adopted numerous preventative measures to help identify and eliminate these abuses including tracking IP addresses as well as associated play and player trap monitoring.

In addition when a Player reports a suspicious hand, it is thoroughly reviewed by our Security Department. Security will also review historical hands of the players involved. It is this ability to review previous hands that gives us the ability to combat collusion better than a brick and mortar card room. There are additional features not mentioned above, given that making such measures public would render them ineffective.

If you have any questions with regard to any integrity or security issues, please do not hesitate to contact us at security@dbpn.com.

Can someone hack into the system and see my cards?

DoylesRoom offers our clients world class security against hackers. All of the communications between the DoylesRoom server and the client program running on your computer are encrypted using the internationally accepted industry standard SSLv3/TLSv1 encryption algorithm. What this means is that your cards, your name, your address, your credit card number, your password, and any other information that is transmitted between players' computers and our server is protected with the same level of security that a bank would use. 'Packet-sniffing', an effort to intercept and interpret the information exchanged between the two points, has been thoroughly addressed by our technical design team and is prevented using the most advanced deterrents available today.

Furthermore, each player's cards are sent exclusively to that particular player's computer. No computer other than yours receives the datastream of your hidden cards, thus preventing an opponent from hacking the client software to determine your cards.

Will you share my private information with another party?

All information you enter on DoylesRoom is private and will remain 100% confidential. We do not share any of your personal information with outside parties, other than what is necessary to facilitate credit card transactions with our credit card processor.

How can you ensure the integrity of your games?

DoylesRoom makes the security of our games a top priority. We use state-of-the-art technology to ensure the integrity of our games is never compromised. If you have any further questions, feel free to contact us.