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Frequently Asked Questions




CUSTOMER SUPPORT
  01. Quickplay   07. Re-Buy in to a Tournament  
02. Open the Tournament Lobby 08. Add-On credits in a Tournament
03. Register for a Multi-Table Tournament 09. Make a deal in a Tournament
04. Register for a Tournament using Loyalty Points to Buy-In 10. Accept a deal in a Tournament
05. Join a Multi-Table Tournament you Registered for 11. Exit the System
06. Deregister from a Multi-Table Tournament 12. Hot Keys

Quickplay

To use the Quickplay Lobby to search for and join a Poker Table:

  1. Click the Change Lobby button from the Icon menu to choose the Quickplay Lobby.

  2. Select the relevant game type, either 1-Click, Cash Games and Sit and Go Tournaments or Scheduled Tournaments.

  3. Select the relevant search criteria. Different search criteria is available depending on the game type you selected.

  4. Tables matching the search criteria you selected is displayed.

    Note:
    If a table does not meet your search criteria, a suggestion list showing tables with similar criteria, is displayed. To open a suggested table, click the Go To Table link displayed below the table.

  5. Click the Go To... button. The Poker game is opened.

Note:
For more information about the Quickplay criteria, go to the Quickplay section.

Open the Tournament Lobby

To open the Tournament Lobby from the Regular Lobby:

  1. Click the Sit and Go Tournaments option in the Choose Your Game box.

  2. Click the relevant Multi-Table Tournament type displayed in the Choose Your Game box.

  3. Select the relevant tournament table you want to join, from the Choose Your Table box, the table's information is displayed in the Enter Lobby and Join box.

  4. Click the Tournament Lobby button. The Tournament Lobby is displayed.

    Note:
    You can also open the Tournament Lobby for the tournament you selected, by double clicking the tournament in the Choose Your Table box.
Register for a Multi-Table Tournament

To Register for a tournament from the Regular Lobby:

  1. Click the Multi-Table option from the menu in the Choose Your Game box. A list of different Multi-Table Tournament types are displayed.

  2. Click the relevant Multi-Table Tournament type. A list of tables relating to the Multi-Table Tournament type you selected is displayed in the Choose Your Table box.

  3. Select the tournament you want to join, from the Choose Your Table box, the table's information is displayed in the Enter Lobby and Join box.

  4. Click the Tournament Lobby button. The Tournament Lobby is displayed.

    Note:
    You can also open the Tournament Lobby for the tournament you selected, by double clicking the tournament in the Choose Your Table box.

  5. Click the Join/Leave button. The Join Multi-Table Tournament dialog box is displayed.

  6. Click the Buy-In button. The tournament buy-in amount and entrance fee are automatically deducted from your account. The Registration Complete dialog box is displayed confirming your successful registration.

Note:
You must log in to the Multi-Player Casino before you can register for a tournament.

Register for a Tournament using Loyalty Points to Buy-In

To Register for a tournament from the Regular Lobby:

  1. Click the Multi-Table option from the menu in the Choose Your Game box. A list of different Multi-Table Tournament types are displayed.

  2. Click the relevant Multi-Table Tournament type. A list of tables relating to the Multi-Table Tournament type you selected is displayed in the Choose Your Table box.

  3. Select the tournament you want to join, from the Choose Your Table box, the table's information is displayed in the View Details and Play box.

  4. Click the Tournament Lobby button. The Tournament Lobby is displayed.

    Note:
    You can also open the Tournament Lobby for the tournament you selected, by double clicking the tournament in the Choose Your Table box.

  5. Click the Join/Leave button. The Join Multi-Table Tournament dialog box is displayed.

  6. Click the Loyalty Points checkbox.

  7. Click the Buy-In button. The tournament buy-in amount and entrance fee are automatically deducted from your current Loyalty Points value. The Registration Complete dialog box is displayed confirming your successful registration.

Note:
You must log in to the Multi-Player Casino before you can register for a tournament.

Join a Multi-Table Tournament you Registered for

To join a tournament you registered for:

  1. Log on to the Multi-Player Poker system prior to the tournament's start time on the appropriate day.

  2. Once the tournament is open, you are automatically seated at the table.

Note:
You must log in to the Multi-Player Casino before you can join a tournament.

Deregister from a Multi-Table Tournament

To deregister from a tournament from the Regular Lobby:

  1. Click the Multi-Table option from the menu in the Choose Your Game box. A list of different Multi-Table Tournament types are displayed.

  2. Click the relevant Multi-Table Tournament type. A list of tables relating to the Multi-Table Tournament type you selected is displayed in the Choose Your Table box.

  3. Select the tournament you want to join, from the Choose Your Table box, the table's information is displayed in the View Details and Play box.

  4. Click the Tournament Lobby button. The Tournament Lobby is displayed.

    Note:
    You can also open the Tournament Lobby for the tournament you selected, by double clicking the tournament in the Game Selection box.

  5. Click the Join/Leave button. The Could not register for Tournament dialog box is displayed.

  6. Click the Yes button to deregister from the tournament. The tournament buy-in amount and entrance fee are automatically refunded to your account.

Note:
You must log in to the Multi-Player Casino before you can deregister from a tournament.

Exit a Tournament

Once a Single table or Multi-Table tournament has started, you cannot leave the tournament. If you withdraw from a tournament by sitting out, you are blinded-off. You forfeit all buy-in amounts and entrance fees.

Re-Buy in to a Multi-Table Tournament

If you want to Re-Buy in to a Multi-Table Tournament:

  1. Click the Chips button. The Re-Buy Request dialog box is displayed.

  2. Click the Yes button.

  3. In the next Re-Buy round, the Re-Buy and Add-On dialog box is displayed.

  4. Select the Re-Buy checkbox.

    Note:
    If you do not want to Re-Buy, do not select the Re-Buy checkbox.

  5. Click the Yes button.

  6. The Re-Buy fee is deducted from your credit balance, and your chips are added to your hand at the start of the next round.

Note:

  • If you have more chips than you started the tournament with in the Re-Buy round, you cannot Re-Buy.
  • The Re-Buy feature is available in Multi-Table Tournaments only.
  • The Re-Buy period and the number of Re-Buy options available to each Player, is determined by the House per tournament.
Add-On Credits in a Multi-Table Tournament

If you want to Add-On credits at the end of the Re-Buy Period in a Multi-Table Tournament:

  1. At the end of the Re-Buy Period, the Re-Buy and Add-On dialog box is displayed.

  2. Select the Add-On checkbox.

    Note:
    If you do not want to Add-On, do not select the Add-On checkbox.

  3. Click the Yes button.

  4. The Add-On fee is deducted from your credit balance, and your chips are added to your hand at the start of the next round.

Note:

  • The Add-On feature is available in Multi-Table Tournaments only.
  • Players have one Add-On option per tournament.
  • The Add-On Feature may be available or not, and is determined by the House per tournament.
Make a Deal

If you want to propose a deal in a Tournament:

  1. Click the Make Deal icon. The Deal Making - Propose dialog box is displayed.

    Note:
    Deal making is only available on the final table in a Tournament.


  2. Select your proposed deal details.


  3. Click the Propose Split button. Your proposed deal is sent to the table.
Accept a Deal

If you want to accept a deal in a Tournament:

  1. Click the Accept Split button. Your acceptance of the proposed deal is sent to the table.


Hot Keys

The following Hot Key functions are available:

Hot Key
Function

F1

Opens the Poker Room Help.

F2

Opens the Main Lobby.

F3 to F9

Displays Table 1 to 7.

Note:
F3 to F9 hot keys only display tables that are currently open.






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